NET has developed this page to answer the most frequently asked questions pertaining to our media streams.
A good first step is to visit our Live Streaming Test Page to help identify problems.
I am receiving an error message beginning with "Subscription failed..." What is causing this error?
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In most instances, this error is encountered if our live event hasn't started yet (or if the Legislature is in recess/done for the day). Please make sure you try and access the stream after the live event you are trying to view has started. You will also receive this message if the live event (including committee hearings) have concluded. |
I am receiving an error message beginning with "Stream not found..." What is causing this error?
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You have a firewall issue with your computer, router, or shared network. This problem is most prevalent for persons using a shared network in a business environment. Our player requires communication via RTMP which requires outgoing TCP/IP connections on the default port 1935. With certain firewalls, traffic will be inspected, and non-HTTP traffic may get rejected. This could prevent communication over RTMP even when the proper port is open. If you are using a shared connection at a business, please have your IT department consult the documentation for your particular firewall (both personal and company-wide network installations apply), to determine how to properly configure it to allow RTMP traffic. |
The sound keeps dropping in and out and/or the video keeps buffering. What can I do?
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Sometimes various network congestion can cause some streaming hiccups but for the most part, our stream should work smoothly. These symptoms will occur if you are trying to view video using a dial up (AOL, PeoplePC, etc...) or a very slow DSL/Satellite connection. Our live video streaming service has been optimized for broadband delivery so please check with your local Internet Service Providers for upgrade options in your area. You may also witness these problems if you are on a shared network and multiple people are trying to access our video stream simultaneously. To remedy the situation try accessing the "Low Bandwidth" video stream or for Nebraska Capitol Live try the "Audio Only" option.
One other note for Nebraska Capitol Live: Please be aware that the committee chairman has the ability to mute certain sections of content or disable video for short periods of time. You may witness a blank, gray video stream during this moderation period. |
I missed a live stream. Is a replay available anywhere?
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We do not have the rights to archive any of the legislative sessions or committee hearings. Nebraska Capitol Live only archives the Judicial branch of our coverage and those replays are available from the following links: Supreme Court or Court of Appeals.
We also do not have the rights to provide video on demand replays of sporting events. Selected high school events will have DVDs produced. More information can be found on our NET Sports page.
Other NET series, documentaries, and news features will most likely be available for replay within a few days of the broadcast. Please search our site for the program page or check NET Video on Demand. |
I am having trouble listening to your NET Radio live stream. Any suggestions?
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Our radio stream requires one of the following: Windows Media Player, iTunes, or Real Player. As an alternative, VLC Media Player is a free alternative player that many have had success with. You can download it from here: http://www.videolan.org/vlc/. Install with default options and you should be able to open our radio stream with VLC. |
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Video is playing fine but I can't hear anything. What is wrong?
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Please insure other audio sources are working on your computer. Example: is sound playing from YouTube hosted videos? If you are having trouble with all audio sources, please refer to your computer operating system's documentation in order to enable audio. |
I just see a black box--no video or audio is playing. What is causing this error?
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Your browser does not have a current version of the Flash plugin or your current Flash installation is corrupt.
Please click here to install the latest version, restart your browser, and then try to play our stream again. Additional problems may be identified by visiting our Live Streaming Test Page. |
Viewing full screen video is choppy, slow, or "fuzzy." What can I do?
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If you are watching the high bandwidth stream, the picture quality in full screen should be very watchable--not crystal clear like TV--but definitely viewable. The quality we have chosen for our legislative streaming is about half of what our other programs will be pushed out at--the reason for this is two fold:
- The subject matter is "public speech" so picture quality is not paramount.
- We are serving hundreds of concurrent streams a day for our legislative coverage so putting out a lower quality stream helps to increase accessibility and balance out overall bandwidth costs.
If our video is stuttering during full screen playback mode (meaning frames are dropping out or images are tearing) then your computer's hardware is not capable of rendering full screen video at a fast rate. If the motion is stuttering at full screen then there are no software adjustments you can make to your computer to improve the quality--the only solution for viewing full screen would be to purchase a better video card or upgrade to a faster computer.
If you are watching the low bandwidth stream at full screen, the picture will be significantly degraded. We recommend our low bandwidth stream not be viewed in full screen mode to preserve sharpness. |
I have an iDevice (iPad, iPhone, etc.) and can't view your video stream. Is an application in development?
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We do not support "iDevice" playback for our live video or VOD streams (including Nebraska Capitol Live) at this time. Other mobile devices that support flash should be compatible. "iDevice" support is on our radar--but no developmental plans are in place at this time. |
All of a sudden I hear double audio or the video is very sluggish. What is wrong?
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Please try restarting your computer and re-initiating our stream. |
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If you are still unable to connect or have any other concerns,
please email us and we will provide support.
Please include as much detail of the problem you are having as possible. |
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